Radhuni

We will arrange for shipment of the products to you. Purchases are shipped from our own stores in India. Our objective is to make the products reach you within 1-10 Business days from receipt of order depending on the address for delivery. 

Order Processing: Once our system processes your order, your products are inspected thoroughly to ensure they are in a perfect condition.  After they pass through the final round of quality check, they are packed and handed over to our trusted delivery partner.

Our delivery partners then bring the package to you at the earliest possibility. In case, they are unable to reach the address you provided or at a suitable time, they will contact you to resolve the issue.

Packaging: We package our products in boxes, which are covered in a plastic layer. Each individual product is packaged in bubble wrap while fragile items like bottles are safely secured with additional bubble wrap. We ensure good quality packaging, as per the instructions of the shipping partners.

Shipping Locations: MasalaCafe ships throughout India! Our website will provide updated information when we add more countries to our shipping locations.

Shipment Tracking: After placing your order, you will receive a confirmation message on your registered email and phone number. As we prepare and ship your order within 24 hours of the confirmation, you can then check the status of your package through the 'Track' button on the 'My Orders' section.

Estimated Delivery Time:  We usually dispatch most orders within 1-3 business days (excluding Sundays and public holidays) 
Though, we keep most of our products in our inventory, certain products need to be sourced directly from the brand itself so that we can live up to our promise of providing fresh and non-expired products. While we are trying our best to avoid this situation, these products sometimes might delay your order.

Shipping and handling rates may vary based on product, packaging, size, volume, type and other considerations. The shipping and handling charges are given at the time of check out and consumers will know about this before confirming the order. Currently, for all the orders to be delivered to your address in India, shipping charge of Rs. 70/- (Rupees seventy only) will be applicable.

Shipping outside India: We are working on starting international delivery to many countries; we will keep you updated on this! 

Other Shipping Terms : Shipping schedules are estimates only and cannot be guaranteed. We are not liable for any delays in the shipments. Title and risk of loss and damages pass on to you upon the products delivery to you. Order deliveries will be made by third party courier and logistics companies or Postal Services usually between 7 am – 7 pm Monday – Sunday. However you are also advised to check the shipping and delivery partner terms and conditions.

Goods will need to be signed for upon delivery. We take no responsibility for goods signed by an alternative person other than the person ordering the product at the address indicated at the time of delivery of the order. We are not responsible for damage of products after delivery if the package has been already opened by you. 
All claims for shortages or damages must be reported to us on the same day of delivery through our email info@masalacafe.store or mail to the ‘Contact us’ address given on the website. Also the said shortage of goods needs to be highlighted and signed on the Proof of delivery copy and returned to the delivery person of the Shipping Partner. 

As we are primarily selling masala products, we are reluctant to accept returns. However, we are aware that there are extraordinary situations where returns are unavoidable. Therefore, we accept returns in the following situations: 

If you have attempted to cancel your order by contacting us soon after placing the order, but a cancellation wasn’t possible due to the parcel having already been shipped, you should not accept receipt of the parcel, and ask the courier to send the parcel back to us. We will refund the price of the parcel content whereas you are responsible for paying the shipping cost both ways. 

If, for some reason, an item in your order has been damaged or is spoilt, you will be eligible for a refund or replacement. If the damage is the responsibility of the courier, you must raise a claim with the courier company.

If you think the problem was caused by us, you should contact us as soon as possible after becoming aware of the problem. In such cases, we may require you to send the item back. You will receive a refund or replacement for the damaged/spoilt item. It is important that you contact us before returning the product(s) so that we are aware that a parcel will be returning and for what reason. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Please note that the product should be unused and should be sent back to us along with a copy of the original invoice.  

Please do not send your purchased items back to the manufacturer, we shall not be responsible for refund or replacement, if the returned products is not sent back to us, for whatsoever reason. 

Orders placed using coupon code or promotional offers cannot be returned under any circumstances. 

MasalaCafe reserves the right to reject any return request if the product package is opened or the product looks used. The decision of MasalaCafe regarding return of any product is final and binding.