Shipping Policy

Masala Cafe Shipping Policy:

Who pays for the delivery charges for returning products?

Please note that we incur a lot of charges to deliver a product to you. Therefore any delivery charges incurred will not be refunded to you. Masala Cafe will deduct delivery charges from the refund amount. Please pack well when you are returning the product so that it reaches its origin in good condition.

By when my Return Requested product gets picked up?

With respect to the availability of Reverse Pickup facility your respective product will be picked up by our authorised courier partner within 7 to 10 working days.

Deduction of Delivery Charges from Refund Amount

When you're returning an item that was damaged/ defective or due to any error normally we provide effortless reverse pickup facility to almost all major cities, but if in case your pincode is not serviceable for reverse pickup than you will have to self ship the product for which you will be compensated for return courier charges.

Exchange Only Option for All Products (Wallet Refund Only in Future):

Please note we have very reasonable prices for our products. For all our products, we would like you to exchange them. Therefore for all order values, we will only refund in Masala Cafe  wallet so that you can easily buy again any other product suitable for you from our vast collection. Please note that wallet money can be used for future purchases.

How are items packed?

All items are carefully packed to avoid any form of damage.

What is the estimated delivery time?

The estimated time of delivery is within 7-10 working days for domestic orders and 21 working days for international orders and it subjected to matter if natural calamities happen.

Delays in delivery can occasionally occur around public holidays or at times because of unforeseen circumstances, but we do our best to provide timely deliveries to all our customers. As per recent Unlock protocols in effects regarding the ongoing pandemic, please allow a few additional days for order dispatch and delivery. We'll be in touch regarding the same.

How will the delivery be done?

We try to process all deliveries through reputed courier companies like Shiprocket, Delhivery etc. In some cases where the pincode/zipcode is not serviceable by these courier companies, we use Indian Speed Post for those deliveries. If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

Do you deliver internationally?

Masala Cafe  does not currently deliver items internationally.

How can I track the delivery of my order?

All Masala Cafe  items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery in customer my order dashboard page. You can also see the tracking number in your order history panel in your account when you login.

Who would be responsible for paying local taxes in countries outside of India?

Customs Duty other international taxes etc. if applicable will have to be borne by the customer according to the laws of the land.