Privacy Policy

Masala Cafe  : Privacy Policy

This Privacy Policy describes how MasalaCafe and its affiliates (collectively “Company”) collect, use, share or otherwise process your personal information collected through its website at www.masalacafe.store (“Website”).

For the purposes of this Privacy Policy, wherever the context so requires “you”, or “user” (or any variation thereof), shall mean any natural or legal person (including any legal heirs, administrators or successors) who has agreed to become a user of the Website by accessing or using the Website and registering as a user on the Website by providing the required registration data. Unless the context otherwise requires, “we”, “us”, “our” or “Company” shall mean MasalaCafe or any of its assigns, whether now or in the future.

By visiting our Website you expressly agree to these terms of privacy policy (“Privacy Policy”) and the terms and conditions of use (“Terms of Use”) (collectively “User Agreement”) and other policies of the Company as available on the Website (“Policies”). You hereby consent to our use of your personal information (including sensitive personal information) in accordance with this Privacy Policy, as may be amended from time to time by us at our discretion. You agree and consent to us collecting, storing, processing, transferring, and sharing your Personal Information (including sensitive personal information) with our vendors or third parties or service providers for the purposes set out in this Privacy Policy. This Privacy Policy applies to your Personal Data which is processed by us, whether in physical or electronic mode. By the use of our Website you agree to be governed by the laws of India including but not limited to the laws applicable to data protection and privacy. If the user does not agree with these terms of Privacy Policy, the user is advised to refrain from using the Website.

The Personal information collected in accordance to this Privacy Policy is collected by MasalaCafe having its office at No. 441, Purba Para, Mahamayatala, Garia, Ward No. 31, Kolkata - 700084, West Bengal, India.

Our Privacy Policy explains how we collect, use, disclose, and protect your Personal information to provide, develop, and improve our service and, and your choices about the collection and our use of your Personal information. This policy sets out how we collect and use the personal information that we collect about you when you use the Website. This Privacy Policy also explains the choices that you can make about the way that we use your personal information. We encourage you to read this policy carefully to understand the Company's policies and practices regarding your information. By accessing the Website or using its Services, you expressly agree to be bound by the terms and conditions of this privacy policy and you are consenting to the Company's collection, use, disclosure and retention of your personal information as described here. We are very committed to treating data privacy very seriously.

1) Definitions

“Personal Information” includes any information that relates to a natural person, which either directly or indirectly, in combination with other information that is available or likely to be available to a corporate entity, is capable of identifying such person.

“User Information” refers to the personal information a user submits while visiting a online website and information that is passively or automatically collected from the user such as information collected from the browser or device used to access the online website.

“Usage Data” means all information, data and other content, received, including without limitation to your access to the Website (Desktop or Mobile Web), network or Internet protocol address, type of browser you are using (e.g., Chrome, Safari, Firefox, Internet Explorer), Browser version, the type of operating system You are using, (e.g., Microsoft Windows or Mac OS), mobile network, device identifiers, device settings, browser settings, the web pages of the website you have visited, website or URL visited before and after You visited our website, the type of handheld or mobile device used to view the Website (e.g., iOS, Android), location information, and the content and advertisements etc. 

“Cookie” is a small file that is sent by a website or an application to your computer and that contains information about how you use the website or application, so that this information is available the next time you use the website or application.

In this Privacy Policy, the expressions “Personal Data”, “Data Subject”, “Controller”, “Processor” and “Processing” shall have the meanings given to them in the applicable privacy laws.

2) Our Role

We play the role of a Data Controller when we collect and process Personal Data about you.

We play the role of a Data Processor when we collect and process Personal Data on behalf of another Data Controller

3) Information We Collect about You

Contact information: We might collect user information when you register as a user to use our Website, We might collect your name, email, mobile number, phone number, street, city, state, pin code, country and ip address.

Payment and billing information: We might collect your billing name, billing address and payment method when you place an order to our Website store. We NEVER collect your bank account details or credit card/debit card number or credit card/debit card expiry date or other details pertaining to your credit card/debit card on our website. Credit card/Debit card information will be obtained and processed by our online payment gateway partner.

Information you post: We collect information you post in a public space on our Website or on a third- party social media site belonging to MasalaCafe

Demographic information: We may collect demographic information about you, products you like, products you intend to buy, products, brands you buy, or any other information provided by your during the use of our Website. We might collect this as a part of a survey also.

Other information: If you use our Website, we may collect Usage Data about your IP address and the browser you're using. We might look at what site you came from, duration of time spent on our Website, pages accessed or what site you visit when you leave us. We might also collect the type of mobile device you are using, or the version of the operating system your computer or device is running.

You can choose not to provide certain information, but then you might not be able to use MasalaCafe.

4) Information we collect about you in different ways.

We collect information directly from you: We collect information directly from you when you register with us as a user of our Website. We also collect information if you post a comment on our Website or ask us a question through fixed phone or mobile phone or email. We also collect information by the way of text messages and OTP through your mobile phone and/ or messages and OTP through email.

We collect information from you passively: We use tracking tools like Google Analytics, Google Webmaster, browser cookies and web beacons for collecting information about your usage of our Website. 

We get information about you from third parties: For example, if you use an integrated social media feature on our websites. The third-party social media site will give us certain information about you. This could include your name, and email address.

5) Categories of Personal Data

Categories of Personal Data collected and processed by us are as follows;

Demographic and Identity data

Contact details such as Name, email address, contact number, shipping address, country, date of birth, profile picture Open data and public records such as information about you that is openly available on the internet

Online Identifiers and other Technical Data

Location details such as data we get about your location, IP address, logs, or from where you connect a computer to the internet Technical details such as device information, location and network carrier when you use our mobile applications Communications details such as the Metadata and other Personal Data we get from communications done through e-mails, SMS, instant messages and calls Usage data details such as data about how you use our website or web-based properties, pages viewed, etc.

6) What We Do With The Information Collected

We use information to contact you: We might use the information you provide to contact you for confirmation of a purchase on our website or for other promotional purposes.

We use information to respond to your requests or questions. We might use your information to confirm your user registration and or to confirm your purchase order. We shall use the information to further contact you to respond to your requests, interest or questions.

We use information to improve our products and services. We might use your information to customize your experience with us. This could include displaying content based upon your preferences.

We use information to look at site trends and customer interests. We may use your information to make our website and products better. We may combine information we get from you with information about you we get from third parties.

We use information for security purposes. We may use information to protect our company, our customers, or our websites.

We use information for marketing purposes. We might send you information about special promotions or offers. We might also tell you about new features or products. These might be our own offers or products, or third-party offers or products we think you might find interesting.

We use information to send you transactional communications. We might send you emails or SMS about your account or a purchase order placed on our Website.

We use information as otherwise permitted by law.

We receive and store certain types of information whenever you interact with us. We may use this information for internal analysis and to provide you with location-based services, such as advertising, search results, and other personalized content.

7) Sharing of information with third-parties

We may share your data with third-party vendors, service providers, contractors or agents who perform services for us or on our behalf and require access to such information to do that work. Examples include: online registration process or payment processors or transactional message processors, delivery services, data analysis, email delivery, hosting services, customer service and marketing efforts.

We will share information with the Shipping Partners. We share your information with shipping partners and other parties responsible for fulfilling the shipping and delivery obligation. The shipping and delivery partners may use the information we give them as described in their privacy policies. 

We may share information if we think we have to in order to comply with the law or to protect ourselves. We will share information to respond to a court order or subpoena. We may also share it if a government agency or investigatory body requests. Or, we might also share information when we are investigating potential fraud. 

We may share information with any successor to all or part of our business. For example, if part of our business is sold we may give our customer list as part of that transaction.

We may share your information for reasons not described in this policy. We will tell you before we do this.

8) Cookies

Cookies are alphanumeric identifiers with a small amount of data that is stored on the user’s device hard-drive containing information about the user, commonly used as an anonymous unique identifier. We may offer certain features only through ‘cookies’ and may also collect information about you using these cookies. Please note, a cookie in no way gives the Company access to your device. Other websites may place their own cookies or other files on your device, collect data or solicit personal information from you, for which the Company shall not be held responsible or liable. We encourage you to read the privacy policies of all external sites. We also use cookies from third party partners for marketing and promotional purposes. Please note that most web browsers are set to accept cookies by default. 9) Permissible Age

The Services are not intended for users under the age of 18 (eighteen), unless permitted under applicable local laws (Permissible Age). We do not knowingly collect any personal information from users or market to or solicit information from anyone under the age of 18 and use of our Services is available only to persons who can form a legally binding contract under the Indian Contract Act, 1872.

If you are under the age of 18 years then you must use the Services under the supervision of your parent, or legal guardian. If we become aware that a person submitting personal information is under the age of 18 years, we will delete the account and any related information as soon as possible. 10) Your Consent

By using the Website and/ or by providing your information, you consent to the collection and use of the information you disclose on the Website in accordance with this Privacy Policy, including but not limited to your consent for sharing your information as per this Privacy Policy.

11) Your Privacy Rights

You may review, change, or terminate your account at any time. If you have questions or comments about your privacy rights, you may email us to info@mymasalacafe.com

12) Security

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL). Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all industry standard security requirements and implement additional generally accepted industry standards.

13) Website Links

We may provide links to other content such as websites, web apps and downloadable apps that may collect personal information about you. We are not responsible for the privacy practices or the content of those linked websites which are not under our control. We neither assume nor accept responsibility or liability for such third party content. The provision of a link by us is for reference only and does not imply any endorsement of the linked content or of those in control of it.

14) Advertisements

Advertisements appearing on our website may be delivered to users by merchants, advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows advertisement networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you.

15) Data Retention

A user can close an account by visiting the profile settings page on our Website. A user may request for deletion of its personal information by raising a request with the Grievance Officer as per the provisions of Section 19 of this Privacy Policy. Notwithstanding the foregoing, we reserve the right to retain your personal information in accordance with applicable laws, for a period no longer than is required for the purpose for which it was collected or as required under any applicable law. We may retain information about you for the purposes authorized under this Privacy Policy unless prohibited by law. Thereafter, we will either delete your personal information or de-identify it so that it is anonymous and not attributed to your identity. We may archive information to prevent, investigate, or identify possible wrongdoing in connection with the Service or to comply with legal obligations. We may also continue to retain your data in anonymise form for analytical and research purposes.

16) Email Opt-Out

You can opt out of receiving our marketing emails. To stop receiving our promotional emails, please email to info@mymasalacafe.com. We may take about ten (10) days to process your request. Even if you opt out of getting marketing messages, we will still be sending you transactional messages through email and SMS about your purchases.

17) Jurisdiction

If you choose to visit the website, your visit and any dispute over privacy is subject to this Policy and the Website's terms of use. In addition to the foregoing, any disputes arising under this Policy shall be governed by the laws of India. 

18) Privacy Policy Update

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Revised" date and the updated version will be effective as soon as it is posted in the Website. If we make material changes to this Privacy Policy, we may notify you either by prominently posting a notice of such changes or by directly sending you a notification. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

19) Grievance officer

In accordance with Information Technology Act 2000 and rules made there under and the Consumer Protection (E-Commerce) Rules, 2020, the name and contact details of the Grievance Officer are provided below:

Name: Sangram Halder

www.masalacafe.store

Address: No. 441, Purba Para, Mahamayatala,

Garia, Ward No. 31, Kolkata - 700084,

West Bengal, India.

E-mail ID: info@mymasalacafe.com

20) Contact Us:

If you have a query, issue, concern, or complaint in relation to collection or usage of your personal information under this Privacy Policy, please contact us at the contact information provided above.